Refund and Return Policy
If you are not entirely satisfied with your purchase, please contact us.
You have 30 calendar days to request a refund on a service, or a return of a product.
To be eligible for a refund on a service, you must first contact us with the reason you are not satisfied and why you would like a refund. We will decide if your reason is valid and no other alternatives can be arranged.
To be eligible for a refund of a product, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund request or return is approved, we will initiate a refund to the original method of payment. You will receive the credit in a certain number of days, depending on your bank’s policies.
Please note that the cost of the initial shipping is non-refundable. If you receive a refund, the cost of the shipping will be deducted from your refund. If you received free shipping for your purchases, the handling and postage cost of $6.99 will be deducted from your refund for domestic orders and $17.80 for interntional orders. You will be responsible for paying your own shipping cost for returning your item.
Exceptions / non-returnable items
Certain types of items cannot be returned, like customisable jewellery pieces. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.